{"id":4269,"date":"2025-07-17T21:13:17","date_gmt":"2025-07-17T21:13:17","guid":{"rendered":"https:\/\/reis.ee\/info\/"},"modified":"2025-12-11T10:06:03","modified_gmt":"2025-12-11T10:06:03","slug":"info","status":"publish","type":"page","link":"https:\/\/reis.ee\/en\/info\/","title":{"rendered":"Info"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4269\" class=\"elementor elementor-4269 elementor-1600\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9fae8af e-flex e-con-boxed e-con e-parent\" data-id=\"9fae8af\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7666a14 e-con-full e-flex e-con e-child\" data-id=\"7666a14\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d986c26 elementor-widget elementor-widget-heading\" data-id=\"d986c26\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\"><b>Info<\/b><\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2e91636 e-con-full e-flex e-con e-child\" data-id=\"2e91636\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-88218a0 elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit entrance e-n-tabs-none elementor-widget elementor-widget-n-tabs\" data-id=\"88218a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;tabs_justify_horizontal&quot;:&quot;start&quot;,&quot;horizontal_scroll&quot;:&quot;disable&quot;}\" data-widget_type=\"nested-tabs.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-tabs\" data-widget-number=\"142743712\" aria-label=\"Tabs. Open items with Enter or Space, close with Escape and navigate using the Arrow keys.\">\n\t\t\t<div class=\"e-n-tabs-heading\" role=\"tablist\">\n\t\t\t\t\t<button id=\"soodustused\" data-tab-title-id=\"e-n-tab-title-1427437121\" class=\"e-n-tab-title\" aria-selected=\"true\" data-tab-index=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"e-n-tab-content-1427437121\" style=\"--n-tabs-title-order: 1;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tDiscounts\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"pagasivedu\" data-tab-title-id=\"e-n-tab-title-1427437122\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1427437122\" style=\"--n-tabs-title-order: 2;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tLuggage transport\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"lemmikloom\" data-tab-title-id=\"e-n-tab-title-1427437123\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1427437123\" style=\"--n-tabs-title-order: 3;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tPet\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"kaebused\" data-tab-title-id=\"e-n-tab-title-1427437124\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1427437124\" style=\"--n-tabs-title-order: 4;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tComplaints\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"oigusaktid\" data-tab-title-id=\"e-n-tab-title-1427437125\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"5\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1427437125\" style=\"--n-tabs-title-order: 5;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tLegislation\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"korduma-kippuvad-kysimused\" data-tab-title-id=\"e-n-tab-title-1427437126\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"6\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1427437126\" style=\"--n-tabs-title-order: 6;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tFAQ\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"e-n-tabs-content\">\n\t\t\t\t<div id=\"e-n-tab-content-1427437121\" role=\"tabpanel\" aria-labelledby=\"soodustused\" data-tab-index=\"1\" style=\"--n-tabs-title-order: 1;\" class=\"e-active elementor-element elementor-element-e3c36d6 e-con-full e-flex e-con e-child\" data-id=\"e3c36d6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c0e02b1 elementor-widget elementor-widget-heading\" data-id=\"c0e02b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Free rides are available to:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67873a1 tabtext elementor-widget elementor-widget-text-editor\" data-id=\"67873a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>children under the age of seven by 1st of October of the current academic year; <\/li><li>children whose compulsory school attendance has been postponed;<\/li><li>disabled children up to 16 years of age;<\/li><li>persons aged 16 and over with a profound disability;<\/li><li>persons with a severe visual impairment;<\/li><li>guide dogs accompanying persons with a profound or severe visual impairment.<\/li><li>Free travel is granted upon presentation of a valid document proving eligibility.<\/li><\/ul><p> <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1427437122\" role=\"tabpanel\" aria-labelledby=\"pagasivedu\" data-tab-index=\"2\" style=\"--n-tabs-title-order: 2;\" class=\" elementor-element elementor-element-620803c e-con-full e-flex e-con e-child\" data-id=\"620803c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-259aa45 elementor-widget elementor-widget-heading\" data-id=\"259aa45\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Rules for the acceptance, carriage and delivery of luggage, and the prices for carriage and storage on commercial routes<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c95c879 tabtext elementor-widget elementor-widget-text-editor\" data-id=\"c95c879\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ol class=\"punktid\"><li><strong>General rules<\/strong><ol><li>These Conditions of Carriage of Luggage (hereinafter: the Rules) are established on the basis of \u00a7 60 (7) of the Public Transport Act and are valid for the service of passengers in all public transport vehicles of MK Reis O\u00dc (hereinafter: the carrier). They apply to all passengers travelling on the carrier&#8217;s long-distance, urban, regional and county routes and to the drivers of the public transport vehicles operating these routes. <\/li><\/ol><\/li><li><strong>Hand luggage in the bus cabin<\/strong><ol><li>A passenger has the right to carry hand luggage free of charge in the passenger compartment of the public transport vehicle, provided that the sum of the dimensions (height, width and depth) of one item does not exceed 200 centimetres and the total weight of all items does not exceed 40 kilograms on city, parish and county routes. On long-distance routes, the sum of dimensions of one item may not exceed 150 centimetres and the total weight of all items may not exceed 30 kilograms.<\/li><li>In addition, passengers may carry free of charge in the passenger compartment other items that a reasonable passenger may be expected to take on board, in particular mobility aids, musical instruments, prams and pushchairs, sledges, skis in a case, and small animals and birds in cages or boxes. On county and long-distance routes, the items mentioned in this clause are generally transported in the luggage compartment of the vehicle if there is available space. Small animals and birds in cages or boxes, as well as mobility aids, may also be carried in the passenger compartment with the permission of the driver, if reasonably necessary.  <\/li><li>Hand luggage must be placed in the overhead rack, under the seat, on the passenger\u2019s lap, or in another designated luggage storage area in the vehicle, if such an area is available.<\/li><li>Hand luggage carried in the passenger compartment is under the passenger\u2019s care and responsibility.<\/li><li>It is not permitted to carry prohibited luggage or hand luggage containing items listed as prohibited in the passenger compartment. Prohibited luggage includes radioactive, explosive, poisonous, corrosive, flammable, odorous and staining substances, as well as substances and items without appropriate packaging, and any substances or items that may soil or damage the vehicle. <\/li><li>Hand luggage and other items referred to in section 2.2 of these Rules must not disturb or endanger the driver or passengers, obstruct boarding, exiting or movement within the passenger compartment, or soil or damage passengers\u2019 clothing, luggage or the interior of the bus.<\/li><\/ol><\/li><li><strong>Travelling with small pets in the bus cabin<\/strong><ol><li>A passenger has the right to carry small animals free of charge in the passenger compartment. Small animals include, in particular, dogs, cats, rabbits, other rodents, fish and small birds. <\/li><li>A small animal must be kept throughout the journey in a suitable cage (for example, a box, bag or aquarium). Dogs must be kept on a short leash and must wear a muzzle. <\/li><li>Passengers may travel with one clean small pet in a carrier. Sick or dangerous animals are not allowed. <\/li><li>A small animal must not obstruct or disturb passengers\u2019 movement or seating in the passenger compartment, nor cause any other damage. At the justified request of the driver, a passenger travelling with a small animal is obliged to change their seat. <\/li><li>The passenger carrying a small animal in the passenger compartment is responsible, under the grounds and procedure provided by the Civil Code, for the animal and for any damage it may cause.<\/li><li>Small animals are strictly prohibited from occupying passenger seats. Exceptions may be made with the driver\u2019s consent, provided that the seat\u2019s cleanliness and condition are fully ensured. In such cases, the passenger must purchase a full ticket for the animal.  <\/li><li>A guide dog accompanying a visually impaired passenger travels free of charge.<\/li><\/ol><\/li><li><strong>Luggage transport in the bus hold<\/strong><ol><li>The provisions of this clause shall be applied only if the public transport vehicle servicing the route has a luggage compartment.<\/li><li>A passenger has the right to carry luggage and special luggage free of charge in the luggage compartment of the public transport vehicle, provided that the sum of the dimensions (height, width and depth) of one item does not exceed 150 centimetres and the weight of one item does not exceed 30 kilograms, as well as other items referred to in section 2.2 of these Rules.<\/li><li>It is not permitted to carry prohibited luggage or luggage containing items listed as prohibited in the luggage compartment of the public transport vehicle. Prohibited luggage includes radioactive, explosive, poisonous, corrosive, flammable, odorous and staining substances, as well as substances and items without appropriate packaging, and any substances or items that may soil or damage the vehicle. <\/li><li>It is not permitted to carry luggage in the bus luggage compartment that contains valuable electronic devices (such as laptops, cameras, mobile phones, etc.), coins, securities, gold, silver, jewellery, works of art or other valuables. Passengers are required to take such items as hand luggage into the passenger compartment. <\/li><li>Luggage must be clean and must not damage the luggage compartment of the vehicle, other passengers\u2019 luggage or special luggage.<\/li><\/ol><\/li><li><strong>Carriage of special luggage and high-value luggage in the luggage compartment<\/strong><ol><li>The provisions of this clause shall be applied only if the public transport vehicle servicing the route has a luggage compartment.<\/li><li>For the purposes of these Rules, special luggage is considered to be oversized items such as a bicycle, pram or pushchair, skateboard, skis, sledge, snow-, sail-, surf- or wakeboard, musical instrument, golf bag, fishing, diving or surfing equipment, etc.<\/li><li>The Carrier will accept special luggage for transport in the luggage compartment of the vehicle only if all passengers\u2019 regular luggage has been accommodated and placed in the compartment. In the case of multiple pieces of special luggage, priority is given to the passenger whose luggage was presented first. <\/li><li>Special luggage must be safely packed or disassembled for transport (e.g., in the case of a bicycle, the front and rear wheels must be removed if necessary, the handlebars and saddle lowered, and the pedals detached, etc.).<\/li><li>Special baggage must be clean and must not damage the common luggage compartment, other passengers&#8217; luggage or special baggage. No pre-booking for special baggage will be accepted, and acceptance of special baggage for carriage will depend on the size of the luggage compartment of the coach. For group travel with special baggage and further questions, please contact <a href=\"mailto:rakvere@reis.ee\">rakvere@reis.ee<\/a>.  <\/li><li>Baggage with a value exceeding 300 euros is considered high-value baggage. If a passenger places baggage worth more than 300 euros in the luggage compartment and its size or nature prevents it from being taken into the passenger area, the passenger is obliged to inform the driver of the high value when handing over the baggage. If the baggage can be safely transported in the passenger area, the driver has the right to require the passenger to take such baggage into the cabin as hand luggage under their own responsibility.  <\/li><\/ol><\/li><li><strong>Loading luggage and special items into the bus hold<\/strong><ol><li>Luggage, high-value luggage and special luggage are accepted for transport and returned by the driver of the public transport vehicle.<\/li><li>The Carrier\u2019s responsibility for luggage, high-value luggage or special luggage begins at the moment the driver has accepted it for transport and ends when the driver has returned it to the passenger.<\/li><li>When placing luggage and special luggage in the luggage compartment and removing it, passengers must strictly follow the driver\u2019s instructions.<\/li><li>Passengers are not permitted to open or close the bus luggage compartments.<\/li><\/ol><\/li><li><strong>Reporting and compensation for damaged or lost luggage<\/strong><ol><li>The Carrier\u2019s liability does not extend to luggage placed in the luggage compartment that contains items referred to in sections 4.3 and 4.4 of these Rules. <\/li><li>In the event of visible damage to luggage or special luggage, or its loss from the luggage compartment, the passenger must inform the driver upon leaving the vehicle and notify the Carrier\u2019s contact specified in section 8.2 of these Rules in a form that allows written reproduction, stating the circumstances of the damage (if known) and the extent of the damage.<\/li><li>In the event of non-visible damage to luggage or special luggage, the passenger must generally notify the Carrier\u2019s contact specified in section 8.2 of these Rules within fourteen (14) days of leaving the vehicle or receiving the luggage, in a form that allows written reproduction, stating the damage, the circumstances of its occurrence (if known), and the extent of the damage.<\/li><li>If, when handing over high-value luggage, the passenger has not informed the driver in accordance with section 5.6 and has not requested a receipt confirming its acceptance, the Carrier is not obliged to compensate for the loss of such luggage beyond the limit specified in section 5.6.<\/li><li>In the event of damage to or loss of luggage or special luggage accepted for transport by the driver into the luggage compartment, compensation shall be made on the basis of purchase receipts or other documents sufficiently proving the value of the items accepted for transport.<\/li><li>If the Carrier and the passenger cannot reach an agreement on the amount of compensation, the matter shall be resolved on the grounds and in the procedure provided by the Civil Code, taking into account the liability limits of the Carrier as set out in the Law of Obligations Act.<\/li><\/ol><\/li><li><strong>Lost and found luggage<\/strong><ol><li>Unclaimed luggage and items found in the passenger compartment (except perishable goods) are stored for three (3) months from the date of discovery.<\/li><li>For lost, damaged or found luggage, passengers should contact: <a href=\"mailto:rakvere@reis.ee\">rakvere@reis.ee<\/a><\/li><\/ol><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1427437123\" role=\"tabpanel\" aria-labelledby=\"lemmikloom\" data-tab-index=\"3\" style=\"--n-tabs-title-order: 3;\" class=\" elementor-element elementor-element-9ac0186 e-con-full e-flex e-con e-child\" data-id=\"9ac0186\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0e4144b tabtext elementor-widget elementor-widget-text-editor\" data-id=\"0e4144b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Passengers have the right to transport small animals in the passenger compartment of public transport free of charge. Small animals are primarily dogs, cats, hares, other rodents, fish and small birds. <\/p><p>The small animal must be kept throughout the journey in a cage adapted for this purpose (e.g. in a box, bag or aquarium).  <\/p><p>Dogs must be on a short leash and muzzle or in a carrier.<\/p><p>It is not allowed to transport sick small animals that endanger the life or health of passengers. A bus passenger is allowed to take one pet with them if the animal and its cage are clean. The passenger is responsible for ensuring that the pet does not obstruct the movement or sitting of passengers, does not disturb the passengers or cause damage in any other way.  <\/p><p>A passenger with a pet is obliged to change seats at the request of the bus driver. It is strictly forbidden to have pets in the passenger bus seat. Except in exceptional cases and with the consent of the bus driver, in a way that fully ensures the cleanliness and preservation of the seat. The passenger transporting the pet is responsible for the pet and any damage caused by it.   <\/p><p>You do not need to buy a separate ticket for your pet. A separate ticket must be purchased if the passenger wishes to use the entire pair of seats.  A guide dog accompanying a visually impaired passenger travels free of charge.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1427437124\" role=\"tabpanel\" aria-labelledby=\"kaebused\" data-tab-index=\"4\" style=\"--n-tabs-title-order: 4;\" class=\" elementor-element elementor-element-6028e3e e-con-full e-flex e-con e-child\" data-id=\"6028e3e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e81e24d elementor-widget elementor-widget-heading\" data-id=\"e81e24d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Complaints and suggestions handling procedure for MK Reis O\u00dc<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-472ad45 tabtext elementor-widget elementor-widget-text-editor\" data-id=\"472ad45\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The aim of the complaints and suggestions procedure is to ensure that complaints and suggestions submitted to MK Reis O\u00dc are examined and resolved as quickly as possible.<\/p><p>The procedure for processing has been designed and implemented in such a way as to increase customer satisfaction and involvement and to improve the quality of service provision.<\/p><p>All employees of MK Reis O\u00dc who are involved in the process of handling complaints and suggestions must observe the confidentiality requirements.<\/p><ol class=\"punktid\"><li>Procedure for submitting complaints and proposals<ol><li>Complaints and proposals can be submitted both in writing and orally.<\/li><li>Written complaints or suggestions should be sent to MK Reis O\u00dc by e-mail to <a href=\"mailto:rakvere@reis.ee\">rakvere@reis.ee<\/a> or by post to F.R. Kreutzwaldi 28, 44314 Rakvere.<\/li><li>A complaint or proposal can only be submitted orally to a direct specialist, provided that a written response is not desired and the problem is resolved immediately and does not require further treatment.<\/li><li>Oral complaints are not registered<\/li><li>Anonymous suggestions and complaints will be reviewed by the manager of MK Reis O\u00dc or an authorised person, but will not be dealt with personally.<\/li><\/ol><\/li><li>Handling complaints and proposals<ol><li>Complaints and suggestions will be handled by the manager of MK Reis O\u00dc or a person authorised by him.<\/li><li>The regular mailbox is emptied on the last working day of each week. Complaints and proposals submitted by e-mail will be reviewed as soon as possible, but no later than within 3 working days.<\/li><li>All written complaints and proposals are registered electronically.<\/li><li>A copy of the complaint will be issued to the person(s) to whom the complaint is directed for resolution and\/or for the collection of additional data and explanatory memorandums. The person resolving the complaint has the right to ask for additional explanations and\/or letters of explanation from all parties, if necessary.<\/li><li>The complaint-handler forwards the collected materials to the manager.<\/li><li>The chairman reviews the submitted materials together with the complaint-maker, and a decision is made and possible sanctions are decided.<\/li><li>If necessary, the chairman may conduct an internal investigation or form a committee to resolve the complaint and collect materials and find a solution.<\/li><\/ol><\/li><li>Responding to complaints and suggestions<ol><li>The basis for resolving and responding to proposals and complaints is the Republic of Estonia Act &#8220;Responding to Memoranda and Requests for Explanation Act&#8221;, which stipulates that a complaint\/proposal shall be responded to immediately, but no later than within 30 calendar days of its registration.<\/li><\/ol><\/li><li>Document storage<ol><li>All documents are stored for at least 3 months after the decision to resolve the complaint or proposal.<\/li><\/ol><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1427437125\" role=\"tabpanel\" aria-labelledby=\"oigusaktid\" data-tab-index=\"5\" style=\"--n-tabs-title-order: 5;\" class=\" elementor-element elementor-element-b92fc53 e-con-full e-flex e-con e-child\" data-id=\"b92fc53\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9ed9c4a elementor-mobile-align-justify elementor-widget-mobile__width-inherit elementor-widget elementor-widget-button\" data-id=\"9ed9c4a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.riigiteataja.ee\/akt\/123122024013?leiaKehtiv\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"uuid-f66ea859-52de-4c6c-a11e-18c512a8e543\" viewBox=\"0 0 24 24\"><g id=\"uuid-b606e891-f580-477a-a7f0-c7cd40239af3\"><path d=\"M21.021,5.074L2.486,23.597c-.275.275-.621.409-1.037.403-.416-.006-.762-.147-1.037-.422C.137,23.302,0,22.96,0,22.55c0-.41.137-.752.412-1.028L18.928,2.98H2.65c-.422,0-.776-.143-1.062-.429-.285-.286-.428-.64-.428-1.062,0-.423.143-.776.428-1.061.286-.285.639-.428,1.062-.428h19.554c.509,0,.935.172,1.279.516s.516.771.516,1.279v19.562c0,.422-.143.776-.428,1.061-.286.286-.639.429-1.062.429s-.776-.143-1.062-.429c-.285-.285-.427-.639-.427-1.061V5.074Z\"><\/path><\/g><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Public Transport Act<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d1440f elementor-mobile-align-justify elementor-widget-mobile__width-inherit elementor-widget elementor-widget-button\" data-id=\"1d1440f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.riigiteataja.ee\/akt\/130122011010?leiaKehtiv\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"uuid-f66ea859-52de-4c6c-a11e-18c512a8e543\" viewBox=\"0 0 24 24\"><g id=\"uuid-b606e891-f580-477a-a7f0-c7cd40239af3\"><path d=\"M21.021,5.074L2.486,23.597c-.275.275-.621.409-1.037.403-.416-.006-.762-.147-1.037-.422C.137,23.302,0,22.96,0,22.55c0-.41.137-.752.412-1.028L18.928,2.98H2.65c-.422,0-.776-.143-1.062-.429-.285-.286-.428-.64-.428-1.062,0-.423.143-.776.428-1.061.286-.285.639-.428,1.062-.428h19.554c.509,0,.935.172,1.279.516s.516.771.516,1.279v19.562c0,.422-.143.776-.428,1.061-.286.286-.639.429-1.062.429s-.776-.143-1.062-.429c-.285-.285-.427-.639-.427-1.061V5.074Z\"><\/path><\/g><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Road Traffic Act<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2303d2e elementor-mobile-align-justify elementor-widget-mobile__width-inherit elementor-widget elementor-widget-button\" data-id=\"2303d2e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.riigiteataja.ee\/akt\/121122010034?leiaKehtiv\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"uuid-f66ea859-52de-4c6c-a11e-18c512a8e543\" viewBox=\"0 0 24 24\"><g id=\"uuid-b606e891-f580-477a-a7f0-c7cd40239af3\"><path d=\"M21.021,5.074L2.486,23.597c-.275.275-.621.409-1.037.403-.416-.006-.762-.147-1.037-.422C.137,23.302,0,22.96,0,22.55c0-.41.137-.752.412-1.028L18.928,2.98H2.65c-.422,0-.776-.143-1.062-.429-.285-.286-.428-.64-.428-1.062,0-.423.143-.776.428-1.061.286-.285.639-.428,1.062-.428h19.554c.509,0,.935.172,1.279.516s.516.771.516,1.279v19.562c0,.422-.143.776-.428,1.061-.286.286-.639.429-1.062.429s-.776-.143-1.062-.429c-.285-.285-.427-.639-.427-1.061V5.074Z\"><\/path><\/g><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Law of Obligations Act (abbreviation \u2013 LOA)<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ce91591 elementor-mobile-align-justify elementor-widget-mobile__width-inherit elementor-widget elementor-widget-button\" data-id=\"ce91591\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.riigiteataja.ee\/index.html\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"uuid-f66ea859-52de-4c6c-a11e-18c512a8e543\" viewBox=\"0 0 24 24\"><g id=\"uuid-b606e891-f580-477a-a7f0-c7cd40239af3\"><path d=\"M21.021,5.074L2.486,23.597c-.275.275-.621.409-1.037.403-.416-.006-.762-.147-1.037-.422C.137,23.302,0,22.96,0,22.55c0-.41.137-.752.412-1.028L18.928,2.98H2.65c-.422,0-.776-.143-1.062-.429-.285-.286-.428-.64-.428-1.062,0-.423.143-.776.428-1.061.286-.285.639-.428,1.062-.428h19.554c.509,0,.935.172,1.279.516s.516.771.516,1.279v19.562c0,.422-.143.776-.428,1.061-.286.286-.639.429-1.062.429s-.776-.143-1.062-.429c-.285-.285-.427-.639-.427-1.061V5.074Z\"><\/path><\/g><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">All legal acts and consolidated texts<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1427437126\" role=\"tabpanel\" aria-labelledby=\"korduma-kippuvad-kysimused\" data-tab-index=\"6\" style=\"--n-tabs-title-order: 6;\" class=\" elementor-element elementor-element-bc528b2 e-con-full e-flex e-con e-child\" data-id=\"bc528b2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c34f672 elementor-widget elementor-widget-heading\" data-id=\"c34f672\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cbfec4 tabtext elementor-widget elementor-widget-text-editor\" data-id=\"5cbfec4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Here you will find answers to frequently asked questions, such as luggage size and weight limits, ticket purchasing options, rules for travelling on the bus, and other important information. If you have additional questions, please check further details or contact us directly. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-51bf0c5 entrance elementor-widget elementor-widget-n-accordion\" data-id=\"51bf0c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:200,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-8570\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-8570\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What is the maximum baggage volume and weight? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"uuid-7b5e6417-adb3-4367-918c-383c005ee17c\" viewBox=\"0 0 58.26 58.26\"><defs><style>.uuid-a328fc37-d2fa-465e-ac95-2a603b945853{fill:none;}<\/style><\/defs><g id=\"uuid-a393cf22-61b1-457f-b755-ffd7fd4b253b\"><path class=\"uuid-a328fc37-d2fa-465e-ac95-2a603b945853\" d=\"M29.13,0C13.06,0,0,13.07,0,29.13s13.06,29.13,29.13,29.13,29.13-13.07,29.13-29.13S45.2,0,29.13,0Z\"><\/path><path d=\"M26.864,13.901L.939,39.827c-1.251,1.251-1.251,3.281,0,4.532s3.281,1.252,4.532,0l23.659-23.659,23.659,23.659c1.252,1.252,3.281,1.252,4.532,0,1.252-1.251,1.252-3.281,0-4.532L31.396,13.901c-1.252-1.252-3.281-1.252-4.532,0Z\"><\/path><\/g><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"uuid-597675b6-4643-4e6a-9aff-41dc073a28d3\" viewBox=\"0 0 58.26 58.26\"><defs><style>.uuid-53cff14b-d685-439c-8d5b-327ff2d6e325{fill:none;}<\/style><\/defs><g id=\"uuid-456433db-b493-4624-aefb-8b9518253349\"><path class=\"uuid-53cff14b-d685-439c-8d5b-327ff2d6e325\" d=\"M29.13,0C13.06,0,0,13.07,0,29.13s13.06,29.13,29.13,29.13,29.13-13.07,29.13-29.13S45.2,0,29.13,0Z\"><\/path><path d=\"M31.396,44.359l25.925-25.925c1.251-1.251,1.251-3.281,0-4.532s-3.281-1.252-4.532,0l-23.659,23.659L5.471,13.901c-1.252-1.252-3.281-1.252-4.532,0-1.252,1.251-1.252,3.281,0,4.532l25.925,25.925c1.252,1.252,3.281,1.252,4.532,0Z\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8570\" class=\"elementor-element elementor-element-6cd8373 e-con-full e-flex e-con e-child\" data-id=\"6cd8373\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d16d4bd elementor-widget elementor-widget-text-editor\" data-id=\"d16d4bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tA passenger has the right to carry hand luggage free of charge in the bus cabin, provided that the sum of its dimensions (height + width + depth) does not exceed 150 cm and the total weight does not exceed 30 kg. In addition, mobility aids, guide or assistance dogs for persons with disabilities, prams and pushchairs, as well as small animals and birds in an appropriate cage, box, muzzle or on a leash, may also be carried free of charge.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-8571\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-8571\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Where can I buy tickets? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"uuid-7b5e6417-adb3-4367-918c-383c005ee17c\" viewBox=\"0 0 58.26 58.26\"><defs><style>.uuid-a328fc37-d2fa-465e-ac95-2a603b945853{fill:none;}<\/style><\/defs><g id=\"uuid-a393cf22-61b1-457f-b755-ffd7fd4b253b\"><path class=\"uuid-a328fc37-d2fa-465e-ac95-2a603b945853\" d=\"M29.13,0C13.06,0,0,13.07,0,29.13s13.06,29.13,29.13,29.13,29.13-13.07,29.13-29.13S45.2,0,29.13,0Z\"><\/path><path d=\"M26.864,13.901L.939,39.827c-1.251,1.251-1.251,3.281,0,4.532s3.281,1.252,4.532,0l23.659-23.659,23.659,23.659c1.252,1.252,3.281,1.252,4.532,0,1.252-1.251,1.252-3.281,0-4.532L31.396,13.901c-1.252-1.252-3.281-1.252-4.532,0Z\"><\/path><\/g><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"uuid-597675b6-4643-4e6a-9aff-41dc073a28d3\" viewBox=\"0 0 58.26 58.26\"><defs><style>.uuid-53cff14b-d685-439c-8d5b-327ff2d6e325{fill:none;}<\/style><\/defs><g id=\"uuid-456433db-b493-4624-aefb-8b9518253349\"><path class=\"uuid-53cff14b-d685-439c-8d5b-327ff2d6e325\" d=\"M29.13,0C13.06,0,0,13.07,0,29.13s13.06,29.13,29.13,29.13,29.13-13.07,29.13-29.13S45.2,0,29.13,0Z\"><\/path><path d=\"M31.396,44.359l25.925-25.925c1.251-1.251,1.251-3.281,0-4.532s-3.281-1.252-4.532,0l-23.659,23.659L5.471,13.901c-1.252-1.252-3.281-1.252-4.532,0-1.252,1.251-1.252,3.281,0,4.532l25.925,25.925c1.252,1.252,3.281,1.252,4.532,0Z\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8571\" class=\"elementor-element elementor-element-142fdf5 e-con-full e-flex e-con e-child\" data-id=\"142fdf5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ec3555 elementor-widget elementor-widget-text-editor\" data-id=\"6ec3555\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>On the bus, from the bus driver, from the pre-sale ticket office at bus stations, from the Internet.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b0ce599 elementor-widget elementor-widget-button\" data-id=\"b0ce599\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/kaugliinid.pilet.ee\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"uuid-f66ea859-52de-4c6c-a11e-18c512a8e543\" viewBox=\"0 0 24 24\"><g id=\"uuid-b606e891-f580-477a-a7f0-c7cd40239af3\"><path d=\"M21.021,5.074L2.486,23.597c-.275.275-.621.409-1.037.403-.416-.006-.762-.147-1.037-.422C.137,23.302,0,22.96,0,22.55c0-.41.137-.752.412-1.028L18.928,2.98H2.65c-.422,0-.776-.143-1.062-.429-.285-.286-.428-.64-.428-1.062,0-.423.143-.776.428-1.061.286-.285.639-.428,1.062-.428h19.554c.509,0,.935.172,1.279.516s.516.771.516,1.279v19.562c0,.422-.143.776-.428,1.061-.286.286-.639.429-1.062.429s-.776-.143-1.062-.429c-.285-.285-.427-.639-.427-1.061V5.074Z\"><\/path><\/g><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Buy ticket<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-8572\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-8572\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> I missed the bus, will the ticket be compensated? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"uuid-7b5e6417-adb3-4367-918c-383c005ee17c\" viewBox=\"0 0 58.26 58.26\"><defs><style>.uuid-a328fc37-d2fa-465e-ac95-2a603b945853{fill:none;}<\/style><\/defs><g id=\"uuid-a393cf22-61b1-457f-b755-ffd7fd4b253b\"><path class=\"uuid-a328fc37-d2fa-465e-ac95-2a603b945853\" d=\"M29.13,0C13.06,0,0,13.07,0,29.13s13.06,29.13,29.13,29.13,29.13-13.07,29.13-29.13S45.2,0,29.13,0Z\"><\/path><path d=\"M26.864,13.901L.939,39.827c-1.251,1.251-1.251,3.281,0,4.532s3.281,1.252,4.532,0l23.659-23.659,23.659,23.659c1.252,1.252,3.281,1.252,4.532,0,1.252-1.251,1.252-3.281,0-4.532L31.396,13.901c-1.252-1.252-3.281-1.252-4.532,0Z\"><\/path><\/g><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"uuid-597675b6-4643-4e6a-9aff-41dc073a28d3\" viewBox=\"0 0 58.26 58.26\"><defs><style>.uuid-53cff14b-d685-439c-8d5b-327ff2d6e325{fill:none;}<\/style><\/defs><g id=\"uuid-456433db-b493-4624-aefb-8b9518253349\"><path class=\"uuid-53cff14b-d685-439c-8d5b-327ff2d6e325\" d=\"M29.13,0C13.06,0,0,13.07,0,29.13s13.06,29.13,29.13,29.13,29.13-13.07,29.13-29.13S45.2,0,29.13,0Z\"><\/path><path d=\"M31.396,44.359l25.925-25.925c1.251-1.251,1.251-3.281,0-4.532s-3.281-1.252-4.532,0l-23.659,23.659L5.471,13.901c-1.252-1.252-3.281-1.252-4.532,0-1.252,1.251-1.252,3.281,0,4.532l25.925,25.925c1.252,1.252,3.281,1.252,4.532,0Z\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8572\" class=\"elementor-element elementor-element-49d11f2 e-con-full e-flex e-con e-child\" data-id=\"49d11f2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c792827 elementor-widget elementor-widget-text-editor\" data-id=\"c792827\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tIf a passenger misses the bus due to the Carrier, compensation will be provided.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-8573\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-8573\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Can passengers stand while travelling on the bus? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"uuid-7b5e6417-adb3-4367-918c-383c005ee17c\" viewBox=\"0 0 58.26 58.26\"><defs><style>.uuid-a328fc37-d2fa-465e-ac95-2a603b945853{fill:none;}<\/style><\/defs><g id=\"uuid-a393cf22-61b1-457f-b755-ffd7fd4b253b\"><path class=\"uuid-a328fc37-d2fa-465e-ac95-2a603b945853\" d=\"M29.13,0C13.06,0,0,13.07,0,29.13s13.06,29.13,29.13,29.13,29.13-13.07,29.13-29.13S45.2,0,29.13,0Z\"><\/path><path d=\"M26.864,13.901L.939,39.827c-1.251,1.251-1.251,3.281,0,4.532s3.281,1.252,4.532,0l23.659-23.659,23.659,23.659c1.252,1.252,3.281,1.252,4.532,0,1.252-1.251,1.252-3.281,0-4.532L31.396,13.901c-1.252-1.252-3.281-1.252-4.532,0Z\"><\/path><\/g><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"uuid-597675b6-4643-4e6a-9aff-41dc073a28d3\" viewBox=\"0 0 58.26 58.26\"><defs><style>.uuid-53cff14b-d685-439c-8d5b-327ff2d6e325{fill:none;}<\/style><\/defs><g id=\"uuid-456433db-b493-4624-aefb-8b9518253349\"><path class=\"uuid-53cff14b-d685-439c-8d5b-327ff2d6e325\" d=\"M29.13,0C13.06,0,0,13.07,0,29.13s13.06,29.13,29.13,29.13,29.13-13.07,29.13-29.13S45.2,0,29.13,0Z\"><\/path><path d=\"M31.396,44.359l25.925-25.925c1.251-1.251,1.251-3.281,0-4.532s-3.281-1.252-4.532,0l-23.659,23.659L5.471,13.901c-1.252-1.252-3.281-1.252-4.532,0-1.252,1.251-1.252,3.281,0,4.532l25.925,25.925c1.252,1.252,3.281,1.252,4.532,0Z\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8573\" class=\"elementor-element elementor-element-933fde3 e-con-full e-flex e-con e-child\" data-id=\"933fde3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0e953cb elementor-widget elementor-widget-text-editor\" data-id=\"0e953cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tOnly if the bus has designated standing areas; otherwise, standing is not permitted.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-8574\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-8574\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How can I contact about the routes? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"uuid-7b5e6417-adb3-4367-918c-383c005ee17c\" viewBox=\"0 0 58.26 58.26\"><defs><style>.uuid-a328fc37-d2fa-465e-ac95-2a603b945853{fill:none;}<\/style><\/defs><g id=\"uuid-a393cf22-61b1-457f-b755-ffd7fd4b253b\"><path class=\"uuid-a328fc37-d2fa-465e-ac95-2a603b945853\" d=\"M29.13,0C13.06,0,0,13.07,0,29.13s13.06,29.13,29.13,29.13,29.13-13.07,29.13-29.13S45.2,0,29.13,0Z\"><\/path><path d=\"M26.864,13.901L.939,39.827c-1.251,1.251-1.251,3.281,0,4.532s3.281,1.252,4.532,0l23.659-23.659,23.659,23.659c1.252,1.252,3.281,1.252,4.532,0,1.252-1.251,1.252-3.281,0-4.532L31.396,13.901c-1.252-1.252-3.281-1.252-4.532,0Z\"><\/path><\/g><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"uuid-597675b6-4643-4e6a-9aff-41dc073a28d3\" viewBox=\"0 0 58.26 58.26\"><defs><style>.uuid-53cff14b-d685-439c-8d5b-327ff2d6e325{fill:none;}<\/style><\/defs><g id=\"uuid-456433db-b493-4624-aefb-8b9518253349\"><path class=\"uuid-53cff14b-d685-439c-8d5b-327ff2d6e325\" d=\"M29.13,0C13.06,0,0,13.07,0,29.13s13.06,29.13,29.13,29.13,29.13-13.07,29.13-29.13S45.2,0,29.13,0Z\"><\/path><path d=\"M31.396,44.359l25.925-25.925c1.251-1.251,1.251-3.281,0-4.532s-3.281-1.252-4.532,0l-23.659,23.659L5.471,13.901c-1.252-1.252-3.281-1.252-4.532,0-1.252,1.251-1.252,3.281,0,4.532l25.925,25.925c1.252,1.252,3.281,1.252,4.532,0Z\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8574\" class=\"elementor-element elementor-element-0975132 e-con-full e-flex e-con e-child\" data-id=\"0975132\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0a3b601 elementor-widget elementor-widget-text-editor\" data-id=\"0a3b601\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tYou can find the contact information on the contact page.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c1fc87 elementor-widget elementor-widget-button\" data-id=\"3c1fc87\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/reis.ee\/en\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"uuid-f66ea859-52de-4c6c-a11e-18c512a8e543\" viewBox=\"0 0 24 24\"><g id=\"uuid-b606e891-f580-477a-a7f0-c7cd40239af3\"><path d=\"M21.021,5.074L2.486,23.597c-.275.275-.621.409-1.037.403-.416-.006-.762-.147-1.037-.422C.137,23.302,0,22.96,0,22.55c0-.41.137-.752.412-1.028L18.928,2.98H2.65c-.422,0-.776-.143-1.062-.429-.285-.286-.428-.64-.428-1.062,0-.423.143-.776.428-1.061.286-.285.639-.428,1.062-.428h19.554c.509,0,.935.172,1.279.516s.516.771.516,1.279v19.562c0,.422-.143.776-.428,1.061-.286.286-.639.429-1.062.429s-.776-.143-1.062-.429c-.285-.285-.427-.639-.427-1.061V5.074Z\"><\/path><\/g><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-8575\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-8575\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Is it allowed to transport a bicycle by bus? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"uuid-7b5e6417-adb3-4367-918c-383c005ee17c\" viewBox=\"0 0 58.26 58.26\"><defs><style>.uuid-a328fc37-d2fa-465e-ac95-2a603b945853{fill:none;}<\/style><\/defs><g id=\"uuid-a393cf22-61b1-457f-b755-ffd7fd4b253b\"><path class=\"uuid-a328fc37-d2fa-465e-ac95-2a603b945853\" d=\"M29.13,0C13.06,0,0,13.07,0,29.13s13.06,29.13,29.13,29.13,29.13-13.07,29.13-29.13S45.2,0,29.13,0Z\"><\/path><path d=\"M26.864,13.901L.939,39.827c-1.251,1.251-1.251,3.281,0,4.532s3.281,1.252,4.532,0l23.659-23.659,23.659,23.659c1.252,1.252,3.281,1.252,4.532,0,1.252-1.251,1.252-3.281,0-4.532L31.396,13.901c-1.252-1.252-3.281-1.252-4.532,0Z\"><\/path><\/g><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"uuid-597675b6-4643-4e6a-9aff-41dc073a28d3\" viewBox=\"0 0 58.26 58.26\"><defs><style>.uuid-53cff14b-d685-439c-8d5b-327ff2d6e325{fill:none;}<\/style><\/defs><g id=\"uuid-456433db-b493-4624-aefb-8b9518253349\"><path class=\"uuid-53cff14b-d685-439c-8d5b-327ff2d6e325\" d=\"M29.13,0C13.06,0,0,13.07,0,29.13s13.06,29.13,29.13,29.13,29.13-13.07,29.13-29.13S45.2,0,29.13,0Z\"><\/path><path d=\"M31.396,44.359l25.925-25.925c1.251-1.251,1.251-3.281,0-4.532s-3.281-1.252-4.532,0l-23.659,23.659L5.471,13.901c-1.252-1.252-3.281-1.252-4.532,0-1.252,1.251-1.252,3.281,0,4.532l25.925,25.925c1.252,1.252,3.281,1.252,4.532,0Z\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8575\" class=\"elementor-element elementor-element-4a08a2f e-con-full e-flex e-con e-child\" data-id=\"4a08a2f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d8cb495 elementor-widget elementor-widget-text-editor\" data-id=\"d8cb495\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If it meets the baggage transport conditions, then yes, it can be transported.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a5b2398 elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit entrance elementor-widget elementor-widget-image\" data-id=\"a5b2398\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"593\" src=\"https:\/\/reis.ee\/wp-content\/uploads\/2025\/10\/Mk-Reis-higer-1024x759.jpg\" class=\"attachment-large size-large wp-image-5912\" alt=\"\" srcset=\"https:\/\/reis.ee\/wp-content\/uploads\/2025\/10\/Mk-Reis-higer-1024x759.jpg 1024w, https:\/\/reis.ee\/wp-content\/uploads\/2025\/10\/Mk-Reis-higer-300x222.jpg 300w, https:\/\/reis.ee\/wp-content\/uploads\/2025\/10\/Mk-Reis-higer-768x569.jpg 768w, https:\/\/reis.ee\/wp-content\/uploads\/2025\/10\/Mk-Reis-higer.jpg 1036w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Info Discounts Luggage transport Pet Complaints Legislation FAQ Free rides are available to: children under the age of seven by 1st of October of the current academic year; children whose compulsory school attendance has been postponed; disabled children up to 16 years of age; persons aged 16 and over with a profound disability; persons with [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4269","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Passenger information and conditions | reis.ee<\/title>\n<meta name=\"description\" content=\"Important passenger information: tickets, luggage, special requests and conditions of travel on our bus routes and charter services. 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